Frequently Asked Questions

Q. I have ordered from you in the past and I didn't need an account? Do I need to create one to place an order?

A. Even if you have purchased from us in the past using our old system, if you have not created a new account since the launch of this website on June 10, 2009, you will need to to do.

Q. I am outside of the United States and my order will not go through. I get a message that says you don't ship to my country?

A. If you are outside the US and you get get an error message while trying to place your order, please email Customer Service at cs@mykangentools.com, and we will promptly update our system to ship to your country. Make sure to let us know what country you are trying to ship to.

Q. How are the shipping charges figured on my order?

A. Shipping amounts are calculated based on the size and weight of the products you have ordered. Based on that figure, a package size is determined automatically by the system. If your order falls in between two package sizes, the larger package is calculated. If you feel like the shipping on your order is higher than you might expect, you are probably between package sizes. We suggest that you increase the size of your order, and chances are, the shipping will remain the same until you surpass the next package size and weight threshold. If for some reason your order can be packaged into a smaller package than the system automatically figures, you will receive a credit from us for difference between the package size figured versus the package size your order was shipped in.

Q. I receive your emails to more than one of my email accounts. How do I remove one or more of them from your mailing list?

A. We do pride ourselves in the fact that we do not send out a very high number of emails to our members. Our 2009 average was less than 4 per month. The removal process is very simple. Just click 'SafeUnsubscribe' at the bottom of any of the emails, follow the process, and you will be removed immediately. If for some reason you are receiving emails to more than one email address, just click 'SafeUnsubscribe' in the email in your account you no longer wish to receive. If you receive another email from us in the future, we apologize in advance, it may be because you have remained an active customer with us and you may be added automatically by our system. If this is the case, just click 'SafeUnsubscribe' and you will be removed.

Q. I would like to submit a question to Dr. Dave Carpenter for him to answer on the Thursday Night Health & Wellness Call and I am not sure how?

A. Questions can be submitted to Dr. Carpenter for the Health call by using this link www.mykangenpower.com/events Questions are usually answered on the call within 3 to 6 weeks, depending on the amount of questions that have been submitted. Please make sure to dial in and listen to each Wellness Call to hear yours being answered. The Call is every Thursday (excluding holidays and special circumstances) at 9 PM EST. The number to dial into is 512.879.2059 and the code is 388905#

Have a question you don't see here? Email Customer Service at: cs@mykangentools.com

More FAQ's coming soon!