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Shipping & Returns

Important Shipping Information

If you have chosen to ship internationally to a country outside the US please understand it is at your own risk. My Kangen Tools will not be responsible for lost packages outside the US.

All shipments within the contiguous US will be tracked and if lost by the USPS or FEDEX all items will be replaced at no additional charge.

Important Returns Information


My Kangen Tools, LLC. takes pride in our products and services. If you are not completely satisfied with your purchase, return the product within 30 days in its original, undamaged packaging and we will refund the full product price. Shipping and handling fees are not refundable. A restocking fee will only be applied to returns that show wear or damage to the packaging.

Prices subject to change without notice. Please inspect all shipments upon receipt. If you are not completely satisfied with your purchase, return the product within 30 days in its original, undamaged packaging and we will refund the full product price. Shipping and handling fees are not refundable. A restocking fee will only be applied to returns that show wear or damage to the packaging.

Corrections to shipments will not be made after 30 days from ship date.

Some items may be backordered. ** ALL SALES OF DISCONTINUED OR BLEMISHED ITEMS ARE FINAL **

Return info: All returns must be authorized by our customer service department. If you need to return a product please email cs@mykangentools.com. All returns must have your Return Authorization Number on the outside of the package and on the inside of the package along with a copy of the packing slip. Once your return is authorized and you have received an RA#, please send package to:

PSI Distribution
My Kangen Tools
RA# ______________
1625 Oakbrook Dr.
Norcross, GA 30093

We recommend you use a shipping service that offers a tracking number like UPS, FedEx, or USPS with delivery confirmation. We are not responsible for lost packages or packages not received by our Distribution Center.
All other correspondence should be directed to cs@mykangentools.com



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